Monday, April 26, 2010

IMPORTANT ANNOUNCEMENT







Kristina is going on vacation from May 12-16!

I know it is hard to believe that this work-a-holic is leaving the clinic for more than a day, but it is true! And I am leaving the kids home too… just me, hubby and Maui for our 10th anniversary.
So before some of you freak out wondering what you will do when I am gone, here is the plan:

• APPOINTMENTS -- If you need care when I am gone, go to an Urgent Care Center (Overlake, Multicare, MedCare, etc.). This is what most of you do on the weekends, so just think of this as a long weekend. Urgent care will charge you a regular co-pay, whereas an Emergency Room usually charges a lot more.

• CLINIC HOURS – The only services provided when I am out of the clinic are supplement sales and appointment scheduling, so hours will be limited on Thursday and Friday from 10am to 4pm, and the clinic will be closed on Wednesday and Saturday. Please email or call if you need to come in to see Michele or Jessie for something, so you can make sure they are in the clinic.

• EMAILS – I will not be answering emails on my vacation – my husband will push me in the volcano if I get near a computer while on the trip. If you email during that time, you will get an auto-response with this same information as this homepage and maybe a response from Michele or Jessie, if it is something they can help you with.

• REFILLS – Shake your medicine bottles people! I will refill the week before and the week after my vacation. If you run out and are on maintenance medications, pharmacies will give you a few days of medications so that you don’t go off your meds. Controlled substances are the exception however, and if you run out, you will need to go to Urgent Care to get a refill.

• PHONE CALLS – When you call the clinic, the phone message will tell you that I am not in the continental U.S. and therefore will not be responding to your phone call until the following week. Most insurance companies have a nurse helpline that you can access for questions or when deciding if you need further care. And if you absolutely, positively have to talk to me, my cell phone number will be in the email response and on the voice mail; I actually have to provide 24/7 coverage by contract with most insurance companies (or I would not even take my cell phone with me). I cannot guarantee that I will answer your call right away, but I will call you back. And it better be good…

Please let me know if you have any questions or concerns in the meantime, and thanks for understanding that I need a break. -- Kristina